SUMMARY:

 

·   Over 12+ years of experience in Networking, Voice over IP using Cisco UNITY, Call Manager.

·   CCVP certified and having good knowledge on installation and troubleshooting of Call Manager10.x, Gateways and Gatekeepers.

·   Good experience in implementation and troubleshooting of IPCC Enterprise.

·   Fair knowledge on Cisco UNITY/ Unity Connection

·   Designing and troubleshooting SRST

·   Fair knowledge in designing ICM scripts, ACD, Agent Desktops and PGs.

·   Having good Experience working with Cisco Telepresence codecs

·   Having good Experience working with Telepresence CTM, CTMS,

·   Involved installation and troubleshooting of IP phones.

·   Experienced with routing, switching and voice protocols.

·   Analyzed CTS, CTM and CTMS logs to find out the root cause

·   Configured and troubleshooting on issues related to IP communicator

·   Configured and installation of Cisco Routers and Switches

·   Designed and troubleshooted Voice Mail profiles and other Cisco Unity issues

·   Deployed and designed voice infrastructure for new CA branch offices across the globe

·   Troubleshooting Agent desktop and ACD issues

·   Installation, Site Planning, Maintenance and Support of LAN, Administration of Windows Server in Banking Sector and networking the banks with Cisco hubs/switches

·   Involved in conducting CCNA Training sessions to various participants.

·   Given demos and conducting training sessions to clients before and after installations

·   Very hardworking and is very good at keeping track of all the projects. Interested in learning and working on new technologies.

 

 

TECHNICAL SKILLS

 

 

Networking:  Cisco 3600, 3800, 2800, 1700, 1800, 1900, 2900, 4000,VLAN, VPN,

           GLBP,  HSRP, VRRP, DNS, DHCP, TFTP, Knowledge on all OSI model Layers 1-7,

Operating Systems: Windows NT/2000/2003, Windows 95/98, XP, Vista, Cisco IOS, Cisco CatOS

Protocols:      TCP/IP, IPv6, Multicast, RIP, IGRP, EIGRP, OSPF, BGP, MPLS, L2VPN,Frame Relay,   

                       ATM, LDAP, HTTP, IPSec, SSL, DSL, RTP,   L2TP, RADIUS, SMTP. IGMP, NAT,   

                       Spanning Tree, FTP, TFTP, DHCP, SNMP, HSRP, VRRP, GLBP, UDP 

Voice over IP (VoIP): Cisco AVVID, CUCM 7.x, Call Manager Express, Unity, IPCC Enterprise, IP

                                 Telephony, Cisco E&M, FXS, FXO, QoS, SIP, MGCP, H.323, voice gateways,

                                Gatekeepers, VG224

Telepresence: Cisco CTS 500, 1000, 1100, 1300, 3000, 3200, CTM, CTMS, SCB 

 

 

 

CERTIFICATIONS

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (Routing and Switching)

Cisco Certified Voice Professional (CCVP)

ITIL V2 Certified

 

 

Professional Experience:

 

Cisco Systems, San Jose, CAMar 2012 - Present

Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Working as network engineer with Cisco Systems.

 

Responsibilities:

·   Implement voice network

·   Work on the latest voice products, evaluate the functionality before they even released to the outside world.

·   Design and implement different call manager clusters for testing.

·   Troubleshoot issues related to new and existing installations.

 

 

IHG Alpharetta, Georgia.           Dec 2011 – Mar 2012

Voice Engineer

IHG (International Hotels Group) is made up of all the things  to drive demand for IHG brands. This includes IHG advertising and marketing campaigns, in 11 global call centers, 13 local language websites, IHG global sales team of more than 17,600 professionals, IHG® Rewards Club – the world's largest hotel loyalty scheme with over 84 million members – and all the advantages that IHG's global hotel distribution and scale brings to brand awareness.

 

·   Design and implement the Voice network

·   Configure the gateways and call manager

·   Design and configure corporate voice mail (cisco unity)

·   Troubleshoot issues related to voip systems.

·   Migrate  legacy voip systems to Cisco Voip.

 

 

HCL America, Dallas, Texas        Jun 2011 – Dec 2011

Voice Engineer

HCL leverages its decades of global consulting and IT services expertise to create strong, long lasting relationships with its diverse group of Fortune 1000 customers across the Aerospace & Automotive, Energy & Utilities, Financial Services (Banking, Capital Markets & Insurance), Government, Hi-Tech & Manufacturing, Life Sciences & Healthcare, Media & Entertainment, Retail & CPG and Telecommunication industries.

 

Responsibilities:

·   Design and implement the Voice network

·   Configure the gateways and call manager

·   Design/configure Voice analog gateways

·   Pre and post implementation tasks

·   Documenting the entire migration task

 

 

Computer Associates, New York, NYFeb 2010 – Dec 2010

Systems Administrator

CA Technologies is an IT management software and solutions company with expertise across all IT environments—from mainframe and physical to virtual and cloud. CA Technologies manages and secures IT environments, enabling customers to deliver more flexible IT services.CA Technologies delivers solutions to reinforce its leadership in virtualization management, security, compliance and application management. CA Technologies also announces multiple solutions that help customers gain visibility of the customer experience, automate processes and get the most out of their resources.

 

Responsibilities:

·   Design and upgrading call managers

·   Worked closely with Engineering and Designing teams on new projects

·   Involved in technical discussions on new projects

·   Upgrading Unity

·   Designing and troubleshooting SRST

·   Design and Configuring MOH.

·   Configuring Voice Gateways

·   Creating new dial rules and Translation rules on gateways

·   Configuring remote destination profiles and cisco mobile

·   Configuring Route patterns, Route groups

·   Configuring and troubleshooting on issues related to IP communicator

·   Configuring VG 224 to provide analog lines

·   Designing and troubleshooting on ICM Scripts

·   Troubleshooting Agent desktop and ACD issues

·   Designing and troubleshooting Voice Mail profiles and other Cisco Unity issues

·   Configuring attendant console and troubleshooting many call manager related issues

·   Troubleshooting on IP phone issues

·   Deploying and designing voice infrastructure for new CA branch offices across the globe

Environment: Cisco call manager 7.1.5, Cisco Unity 7, UCCE 7, Cisco IP phones 7965, 7945

                       VG 224, Voice gateways and some other CA proprietary tools,

 

 

Cisco Systems, Austin TXNov 2008 – Feb 2010

Sr. Voice Specialist.

Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. Cisco vision is to change the way people work, live, play and learn.

 

Responsibilities:

·   Troubleshooting WAN issues related to Telepresence

·   Troubleshooting issues related to Telepresence calls

·   Troubleshooting on B2B and P2P calls

·   Troubleshooting issues related to all Telepresence peripherals

·   Troubleshooting Codec issues

·   Analyzing the CTS, CTM and CTMS logs to find out the root cause

·   Troubleshooting CTM related issues

·   Troubleshooting CTMS related issues

·   Troubleshooting VOIP issues

·   Troubleshooting on CUCM related issues

·   Troubleshooting on IP Phone issues

·   Troubleshooting on Gateway issues

·   Followed up closely with the PM team to fix the issues

·   Followed up with Cisco TAC on escalated issues

·   Troubleshooting issues related to voice gateways

Environment: Cisco call manager 6, IP phones 7965, 7945, CTS 500, 1000, 1100, 1300, 3000, 3200, CTM, CTMS, VG 224, Voice gateways, Remedy and some other cisco proprietary tools

 

 

 

DataCraft Limited, Bangalore, India      Nov 2006 – Nov 2008

Network Engineer

Datacraft is the leading independent IT services and solutions company in Asia Pacific. Specialized in customized business solutions. Datacraft helps clients plan, build, support, manage, improve and innovate their IT infrastructure. Datacraft operates in more than 60 major offices across 13 Asia Pacific countries. Datacraft combines an expertise in networking, security, data center, storage, Microsoft solutions and converged communications & contact center technologies, with advanced skills in consulting, integration, training and managed services to craft IT solutions for businesses.

 

Responsibilities:

·   Troubleshooting WAN connectivity problems

·   Configuration of IP phones

·   Troubleshooting on VOIP and issues

·   Troubleshooting on CUCM related issues.

·   Configuration of FXS, FXO ports

·   Configuring ISDN, PRI,T1/E1 connections

·   Configuration of Music On Hold (MOH) Resources

·   Troubleshooting on WAN/LAN issues

·   Focused on the issues and working towards resolution within the given SLA  

·   Worked with different Telecom ISPs

·   Involved in giving technical presentations

 

Environment: Cisco call manager 4.X, Cisco Unity, Cisco IP phones 7965, 7945

                       VG 224, Voice gateways, Netcool, Remedy, Cisco 1800, 2600, 2800, 3600.

 

 

Cypher InfoTech Pvt Ltd, Bangalore, India      Dec 2003 – Nov 2006

Network Engineer

Cypher Infotech Private Limited is a leading IT enabler for corporations, business and individuals across the world. Our clients are spread over 4 countries (India, USA, Japan and Sweden). Cypher Infotech Private Limited helps Corporate to achieve their business potential by using its technical capabilities, cutting edge technologies and solid business fundamentals.

 

Responsibilities:

·   Configuration and installation of Cisco Routers and Switches

·   Configuring and working with Cisco Routers and Switches using protocols like RIP, EIGRP, OSPF

·   Trouble shooting of WAN connectivity problems

·   Configure & maintenance of Leased lines and ISDN Lines

·   Configuration of Standard and Extended access-lists

·   Coordinating with Filed Engineers in trouble shooting of WAN connectivity problems

·   Coordinating with tasks assigned to Field engineers

·   Involved in conducting CCNA Training sessions to various participants.

 

Environment: Cisco 1800, 2600, 2800, 3600, WAN, LAN, Trouble Shooting, Switches,

 

 

Maestros InfoTech, Bangalore, India          Nov 1999 – Dec 2003

Network Engineer

 

·   Installation, Site Planning, Maintenance and Support of LAN, Administration of Windows Server in Banking Sector and networking the banks with Cisco hubs/switches

·   Ensuring availability of Systems Resources to users & taking timely corrective actions on users requirements

·   Responsible for target oriented AMC renewals and payment collections

·   Involved in leading and motivating Junior Engineers for various team activities & providing support to the marketing dept. on grounds of technical clarifications, demonstrations and prospects and follow ups

·   Giving demos and conducting training sessions to clients before and after installations

Environment: LAN, Cisco Routers.